Customer Experience – Finsights Consultancy

Unify your Teams & Data to transform Customer Experiences

Are you struggling with disconnected teams and data?

It’s time to break down the silos and unify your efforts! Dynamics 365 saves your employee’s time and effort and has a positive impact on your bottom line.

We offer a unique 2-week CRM Vision and Value Engagement to accelerate your CRM transformation journey.

Deep Microsoft Products Expertise

Dynamics 365 Customer Insights

Creates personalised, responsive and connected customer journeys – powered by next generation-AI.

Dynamics 365 Sales

Empowers your digital sales transformation, connecting people, processes and data.

Dynamics 365 Customer Service

Provides a seamless, end-to-end customer service experience to deliver consistent, connected support across all channels.

Dynamics 365 Field Service

Improves first-time fix rates, customer satisfaction, and resource scheduling and helps ensure technician success every time.

Dynamics 365 Customer Insights

Bring your customers into focus and deliver personalised experiences.

Data Platform

Improve data quality
Create one view of your customer
Discover and build new segments
Identify cross/up sell opportunities
Predict LVT, churn and analyse sentiment

Marketing Application

Real-time marketing
Targeted campaigns
Personalised communications
Build journeys and content in minutes with AI
Streamline lead qualification process

Dynamics 365 Sales

Empower your sellers to accelerate your revenue.

Close more deals: improve seller productivity with forecasting, simplified customer tracking and next-generation AI.
Meet customer needs real-time: help sellers engage with customers in the right way and time with AI-powered insights and guidance.
Guide sales teams to win: Scale best practices with automated sequences, real-time insights, and data visualisations.

Dynamics 365 Customer Service

Deliver end-to-end Customer Service.

Recognise and quickly connect with customers through omnichannel engagement.
Enable agents to close cases faster with AI that provides the right information at the right time.
Automate processes and identify opportunities for growing a loyal customer base.
Help customers help themselves and connect in ways that work best for them.

Dynamics 365 Field Service

Improve first-time fix rates, customer satisfaction, and resource scheduling.

Personalise customer experiences: empathetic connected experiences that adapt to the evolving needs of customers.
Increase worker productivity: empower employees across your service organization to solve problems faster with actionable insights, enriched data signals and mixed reality.
Optimise service operations: drive proactive service with IoT, unlock new service revenue streams, and reduce downtime and service costs.