From Legacy Challenges to Cloud Clarity: A UK Housing Association’s Transformation Journey
Not long ago, a major housing association in the UK found itself under growing pressure. At the heart of the problem was its resident services function, supported by a legacy on‑premises CRM system that had, over time, become more of a liability than an asset. The system was poorly designed,
The system was live, but the transformation hadn’t happened
A leading UK university had invested in Microsoft Dynamics 365 Finance & Operations HR to modernise its HR platform. The implementation delivered a live system based largely on out-of-the-box functionality, but it fell short of delivering the expected business value. As Dynamics 365 HR became the core system of record,
Unlocking SaaS CRM Success: How to Maximise ROI and Avoid Common Pitfalls
After laying the groundwork for digital transformation in our previous article, we now tackle the practical challenges of implementing Software as a Service (SaaS) CRM solutions such as Dynamics 365. With the CRM market set to surge from $101.41 billion in 2024 to $262.74 billion by 2032, a CAGR of
How to Innovate with Nexus: Fusing Business and Technology
The digital revolution has empowered organisations to use technology to improve customer experience, accelerate growth, and sustain a competitive advantage. Yet it has also introduced significant challenges, particularly for businesses whose core operations were not originally designed with digital in mind. As a result, many organisations assign responsibility for digital
Lessons for Digital Transformation Success: A Practitioner’s Framework
Introduction Achieving digital transformation (DX) is a monumental challenge—many initiatives still fail to meet their original objectives (often cited as 70–90%). In this article, I unpack why this happens, the patterns I see repeatedly in the field, and a practical framework to improve your likelihood of success. Before we dive